Category: (Kitchen)
1 new, starting at $179.99
mmm...toasty warmReviewed by Lindsay Gordon, 2009-12-12
So warm I'mm able to turn the heat down and save some $$$'s while I get some zzz's! Well made, the down stays in place, doesn't poke out when it's fluffed. Ohmigod love it I'm going to go get under it right now!
NO WARRANTY otherwise not badReviewed by lightstream, 2009-10-12
I was amazed to discover, after buying this and two other Pinzon
bedding products, that they have no warranty. Pinzon is a brand
name licensed to Amazon and the products are sourced from various
manufacturers, the comforters come from Downlite who looks like a
very reputable manufacturer. I wrote to Amazon asking why there was
no warranty information included in the package and they wrote back
saying there is no warranty, only a 30-day refund. Comforters of
this quality generally come with a 10-15 year warranty.
I was also a bit dismayed at the total lack of information included
with the products. They all have the same generic packaging, a
B&W card which has Pinzn's name and Amazon's 30-day refund
policy but nothing else, not even a model number or an indication
what is inside. There is a model designation on the back of the
packaging on the UPC tag.
The chart shown on each of the Pinzon comforter pages and the
heading for the less expensive down comforter reads "Pyrenees White
Goose Down Comforter". I think the word Pyrenees is only a model
designation and does not refer to the quality of the down. In my
research I found a site that extolled Pyrenees down as one of the
finest. I assumed that was what these comforters were made from and
only realized my mistake after ordering one. It's my own fault for
being too overwhelmed with info and missing some obvious stuff -
but also a bit deceptive of Amazon. I wonder what kind of down is
used in these, Chinese down is supposedly only capable of 550 fill
power so it must be something else.
Aside from all that the comforter is very nice. I could say a lot
about it but I'm still trying to decide if I want to keep a long
term purchase like a comforter with no warranty. I'm giving this
three stars because of Amazon's lack of faith in their own product
and the possibly unintentionally deceptive Pyrenees down reference.
I like Amazon very much and don't want to disparage them or their
products but in this case I think it's unacceptable to source a
product from a manufacturer like Downlite and not include a
warranty. Every other vendor I checked out that has their
comforters OEM'd by Downlite offers a warranty, most of them at
least 10 years.
When I inquired about the warranty I asked a couple other
questions. Amazon replied they couldn't help me and gave me an
email address to ask Pinzon my questions. Sending my request to
Pinzon's email resulted in an auto response email from Amazon
directing me to their help page, which is where I had started. I
could not get any information about this comforter from Amazon or
Pinzon except that it has no warranty. I think that should be
disclosed on the Amazon website's product page - "30-day refund
only".
If I keep it (it is very nice) I'll update this review.
update: I got an email from an Executive Customer Relations
representative:
___________________________
"Pinzon received your e-mail and asked me to respond.
They currently don't offer an extended warranty for their products;
however, the items are covered by our 30-day refund policy. You can
return new, unopened items sold and fulfilled by Amazon.com within
30 days of delivery for a full refund. Items should be returned in
their original product packaging."
_____________________________
I responded that you can't offer an extended warranty if you don't
already have a warranty to extend. I also said that Amazon's 30-day
return policy should not be presented as a warranty, it's a return
policy that is applied to all products Amazon sells.
It makes me nervous to own a product this expensive that I expect
to last a long time. Comforters can develop problems arising from
manufacturing years down the road, like stitching coming undone,
down clumping, baffle boxes opening up or a lot of other things
that might not surface for a year or longer.
All that being said I'm probably going to keep the comforter. I
like the product and I've already opened it and have used it. I
should have researched the warranty before purchasing it. Amazon is
on the spot to provide the appropriate level of after sale support,
no matter what they deny the customer at the time of purchase. In
the future I won't take it for granted that what appear to be
quality products come with quality assurances.
Edited to add: I spent a lot of time talking about the warranty but
not much about the comforter. One of the reasons I bought this one
was because it said it was machine washable. I wouldn't wash a down
comforter unless something drastic happened but I wanted to know it
was possible, just in case. Something drastic happened. One of our
cats relieved himself on the comforter in the middle of the night.
The weave of the fabric was so tight the urine didn't make it
through the bottom side of the duvet cover - there was a silver
dollar sized wet spot on the opposite side of the comforter. We
soaked the area, used an enzyme odor killer on the spot and then
washed it in our washing machine. I gave it two rinses. I hadn't
read the instructions on washing it and used the HE type detergent
instead of the dish soap they say to use. It worked perfectly and
drying it didn't harm it at all. We put some tennis balls in the
dryer with it and turned it frequently to get the wetter parts on
the outside as it tumbled.
Amazingly there is absolutely no odor from the cat or the
washing/drying. The spot where we treated it with enzymes seemed to
have lost its loft and overall it seemed a bit flatter but after a
few days of fluffing it the whole comforter has come back to a like
new condition.
I am very happy with this purchase. It keeps us warm when it's
freezing outside. We keep our thermostat at 55 while we sleep and
the coldest part of the house is our bedroom. The comforter is
light, very comfortable and toasty warm. It fluffs up nicely and
keeps its loft. It has a reassuring high quality feel and now,
having dealt with a disaster and seeing it come out so well, I'm
not worried about its durability.
However, I still think it should have a warranty.
Our cat got a new bed of his own in another room...
great comforterReviewed by DinoC, 2009-04-20
I just love this down comforter. Its so soft and billowy. You can get lost in it! Its also very warm and comfy. A great buy!
75% White goose down/50% cottonReviewed by Rhona Klein, 2009-04-07
What else is in this comforter? The manufacturing label affixed to this item says 75% white goose down fill. The shell is made of 50% cotton. Not as advertised!!!!!
Great comforter, very warm!Reviewed by k*6808, 2009-03-22
I got this comforter at a great price of $160 and at first I was a little worried when I first put it on my bed because it was SO warm compared to the one we were using before, but we have been using this one for several months now and I just love it. It is very fluffy and comfy, and there are no feathers poking out like there were on our old one.
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